Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Please don't cut the lace if you want to return the hair products, thank you.To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Shipping

1. Please use the USPS(United States Postal Service) to return the wig. It's cheap, the delivery fee is about $10-20. And it can avoid the expensive customs duties. You can use a plastic bag to pack the wig, don't use our product box. Because it's too heavy, and the package with box will bring a customs duties too when you use USPS. After you send the package, please tell me the USPS tracking number, thank you.

 

2. Please fill in the product value with 15.00 USD when you write the USPS bill. Our Chinese tariff is very very heavy.

 

3. Please don't use the UPS or other expedite shipping methods. Because UPS will bring a $150 customs duties when the package arrive China.

 

To return your product, you should mail your product to:

 

Address: Jiaozhoushi Fuzhoubeilu no.9 Nafushangcheng

Top Beauty Wig Co. Ltd

City: Qingdao

Province: Shandong

China

Receiver name: Adam

Zip code: 266300

Tel: +86-185-5320-8637

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hair@luffywig.com.